Head of Operations
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!
We are currently recruiting for Head of Operations to join our Service Delivery team within Manchester’s iconic Metrolink.
As a Head of Operations, you will provide strategic and operational leadership for the frontline driver teams, leading our people to optimal operational efficiencies and putting the customer at the heart of all our decision making. You will be responsible for key strategic initiatives focused on the attraction, retention and operational excellence and performance improvement of your teams.
Key accountabilities will include:
- Leadership of a high performing frontline management and driver team.
- Manage operational and occupational safety and security for your service.
- Support the delivery of KAMs contractual obligations to Travel for Greater Manchester (TfGM).
- Collaborate with our recognised Trade Unions for all industrial relation matters for employee engagement and service improvement.
- Work on strategic projects to enhance the employee experience and deliver operational excellence.
What you’ll bring:
We are looking for the right individual who will take a proactive lead on developing the operational vision and brand for our frontline drivers who make up over half of our workforce. We need someone who will not be afraid to challenge the status quo, hold gravitas across the company and create a high performing workforce through motivation, engagement and visible leadership. Some of the key attributes to success would be;
- An experienced leader with a focus on performance management and improvement.
- Innovation and imagination, challenging the status quo.
- An excellent communicator with the ability to build effective relationships at all levels.
- Experienced in working in a highly safety focused and regulated environment.
- Customer focused and a passion for service excellence.
Our Commitment to you:
At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.
We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.
To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.
What we will offer you:
- An annual salary of up to £78K dependant on experience.
- A permanent, full-time contract (37.5 per week).
- Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.
- 25 days holiday, plus bank holidays – Ability to buy additional holidays.
- Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
- Family Friendly Policies including enhanced maternity and paternity pay.
- Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
- Supporting your development focusing on career pathways and professional fees covered if required for role.
What we will need to check:
If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.
- Proof of address.
- Evidence of right to work in the UK.
- References from previous employment or studies from the last 3 years.
- Pre-employment medical (level subject to role).
- Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).
The closing date for applications is 16/08/2024, with interview taking place week commencing 02/09/2024.
Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.
How to Apply: Please visit our website to apply.
We look forward to receiving your application.
The Company
KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.
We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.
The Year 2020
The Benefits
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days