IT Apprentice
This is a Fixed Term, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!
A fantastic opportunity to join the team as an IT Apprentice. Whether you’re starting your career, wanting to learn new skills or looking for a career change we will support you to drive forward your knowledge, skills and experience.
Each day will be different and will bring new challenges as you work towards providing general and routine IT support to staff across the business. You will gain experience and get involved with basic IT diagnostics and fixes, undertake routine maintenance of resources and equipment, support of common software packages and other general IT tasks to enhance your development all under the supervision of a team who care about delivering an awesome service.
So, If you would love to join the team within Manchester’s iconic Metrolink, what are you waiting for, we can’t wait to hear from you!
The role is an 18 month apprenticeship contract.
Key accountabilities will include:
- Learn to maintain an up-to-date and accurate database of hardware and software
- Learn to effectively operate a range of mobile devices including phones, laptops, and tablets
- Apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required
- Learn the importance of disaster recovery and how a disaster recovery plan works and support KAM to maintain this
- Assist in the deployment of computer hardware and software
- Learn to repair and maintain equipment and prepare routine equipment for use, under the direction / instruction of others within strict time scales.
- Learn to work under pressure with excellent attention to detail to maintain a high standard of service
- Learn to develop professional working relationships with multiple stakeholders
What you’ll bring:
- Champion customer service
- Willingness to learn new skills and develop a career in IT
- Communication skills
- Organisational Skills – able to manage your own workload and to work to team and project deadlines.
- Teamwork – desire to work in a team and contribute sharing ideas and being supportive
- Adaptability and flexibility- work in a fast-paced environment where things change quickly as you respond to a variety of IT related situations
Our Commitment to you:
At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.
We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.
To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.
What we will offer you:
- A starting salary of £17,000
- The apprentice programme is for a duration of 18 months
- Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member
- 25 days holiday, plus bank holidays
- Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
- Family Friendly Policies including enhanced maternity and paternity pay.
- Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
- Supporting your development focusing on career pathways and professional fees covered if required for role.
The closing date for applications: 20 December 2024
Interviews will take place: w/c 6 January 2025 or w/c 13 January 2025
What we will need to check:
If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.
- Proof of address.
- Evidence of right to work in the UK.
- References from previous employment or studies from the last 3 years
- Pre-employment medical (level subject to role).
- Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).
Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.
The Company
KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.
We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.
The Year 2020
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