Head of L&D

Join our team at Keolis Amey Metrolink (KAM), the largest light rail network in the UK!

Come and join our People team, we are recruiting for a Head of Learning & Development.

As a strategic leader in learning and development you will support a team of 12 experts in designing and delivering first class training experiences for operational and leadership teams, bringing to life our people strategy - Attract, develop, Retain. You will champion our ambition to be a leader in the transport sector on all things people development and training,

You’ll play an integral role in setting and delivering the learning and development strategy, working in partnership with the People leadership team and key business stakeholders.  This is a varied role where you will lead the team, work across the transport sector and deliver training to senior leaders in the business.

So, If you would love to join the team within Manchester’s iconic Metrolink, what are you waiting for, we can’t wait to hear from you!

Key accountabilities will include:

• Develop a learning and development strategy which improves operational, management and leadership capability across KAM, using new technology & innovative training methods to drive engagement.
• Work in partnership with the Keolis Group both in the UK, Middle East & India and wider group to share best practice, create efficiencies and drive consistency.
• Lead with gravitas and impact on the delivery of training for senior and execs at KAM.
• Develop & implement a talent mapping program to identify talent, providing pathways for development. 
• Develop and embed a management, leadership & exec development programs to drive capabilities, consistency and create high performing teams.
• Design and deliver an impactful inclusive leadership program to reach every colleague at KAM that educates, raises awareness and positively impacts culture.
• We want you to love data, know it, assess performance & adapt our training to be the best we can be.
• Support your team on driving the annual operational training requirements for drivers and engineering to utilise as many training days as possible, create greater flexibility and achieve the best return on investment.
• Lead on the development of work experience, T Grade, apprenticeships and graduate programs to showcase careers in transport to grassroots talent across Greater Manchester.
• Achievement of our contractual obligations and achievement of Good Employment Charter member status.
• Lead on people development initiatives working with TfGM to share best practice across the Bee Network.
• Stay up to date with industry trends and best practice, attending networking events, driving continuous improvement, thinking outside the box to be innovative.
• Work in partnership with the people leadership team to deliver the people strategy, getting involved in key initiatives such as wellbeing, diversity and inclusion and much more.
• You’ll be a key contributor in building an inclusive culture, taking a zero-tolerance approach to unwanted behaviours that go against an inclusive culture, escalating matters to management when appropriate.
• Contribute to a customer centric approach to ways of working and be a customer champion for the business.

Knowledge, Skills & Experience:

• CIPD level 7 (desirable)
• Certificate in L&D practice
• Certificate in leadership coaching (desirable)
• Strong training delivery experience
• Experience managing a team, creating development opportunities and driving accountability
• Strong leadership, communication, and interpersonal skills
• Strong leadership skills to support your team and drive engagement and motivation
• Strong strategic thinking and influencing skills to drive results
• Passionate about training, innovation and overcoming barriers and driving change
• Strong relationship building & stakeholder management focus
• Flexible approach, you can adapt to your situation to get the best results
• Results focused with a passion for delivering projects on time and working as part of an awesome team
• Proficiency in HR software and Microsoft Office Suite

Our Commitment to you:

At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.

We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.

To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments.  You can contact our team here recruit@metrolink.co.uk.

What we will offer you:

• A salary of up to £65,000
• Full time
• Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member
• 25 days holiday, plus bank holidays
• Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
• Family Friendly Policies including enhanced maternity and paternity pay.
• Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
• Supporting your development focusing on career pathways and professional fees covered if required for role.

The closing date for applications: 8 January 2025  

What we will need to check:

If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.

• Proof of address.
• Evidence of right to work in the UK.
• References from previous employment or studies from the last 3 years
• Pre-employment medical (level subject to role).
• Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).

Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.